Shipping Policy
At ZNLYRION, we aim to make ordering our RC vehicles, FPV drones, and smart electronics simple and convenient for customers around the world. This Shipping Policy explains our processing times, shipping charges, estimated delivery times, tracking, customs charges, and other important shipping information.
Where We Ship
ZNLYRION offers shipping to many destinations worldwide.
Shipping availability may vary depending on the product, destination, carrier restrictions, local regulations, and transportation requirements. Certain products, including products containing batteries, may be subject to additional shipping restrictions in some countries or regions.
If we are unable to ship an order to your destination, we will contact you using the email address provided with your order.
Order Processing
Orders are normally processed within 1–3 business days after successful payment.
Processing time refers to the time required to confirm, prepare, and arrange shipment of your order. It does not include the estimated delivery time after the order has been dispatched.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of unusually high demand or other circumstances outside our reasonable control, processing may take longer.
Shipping Cost
ZNLYRION charges a flat shipping fee of $4.99 per order for eligible worldwide destinations.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Estimated Delivery Time
Our typical estimated delivery time is approximately 15–25 days after order processing.
Delivery times are estimates rather than guaranteed arrival dates. Actual delivery times can vary depending on factors such as:
- Destination country or region
- Carrier and local postal service
- Customs clearance
- Local holidays
- Weather or transportation disruptions
- Remote delivery locations
- Product-specific shipping restrictions
International orders may occasionally take longer than the estimated delivery period due to customs procedures or circumstances outside ZNLYRION’s reasonable control.
Order Tracking
Tracking information will be provided when it becomes available after your order has been shipped.
Please allow some time after receiving your tracking information for the carrier’s tracking system to display the first update.
You can use the tracking information provided with your order to follow the progress of your shipment.
Multiple or Split Shipments
Products within the same order may occasionally be fulfilled separately.
As a result, an order containing multiple products may arrive in more than one package and at different times. Separate packages may also receive separate tracking numbers.
You will not be charged an additional shipping fee solely because we need to divide an order into multiple shipments.
Customs, Import Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or local authorities.
Unless specifically stated otherwise during checkout, any applicable import duties, taxes, customs charges, or similar fees are the responsibility of the customer.
These charges are not included in ZNLYRION’s $4.99 shipping fee.
Customs regulations and charges vary by country. Customers are responsible for checking applicable import requirements and charges in their destination country before placing an order.
Customs clearance may also affect delivery times.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact ZNLYRION Customer Support as soon as possible.
We will make reasonable efforts to update the address if fulfillment has not yet progressed too far, but address changes cannot be guaranteed once an order has entered processing or has been shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility where appropriate.
Delayed Shipments
Occasional shipping delays can occur due to customs processing, carrier disruptions, severe weather, holidays, transportation issues, or other circumstances outside our reasonable control.
If your order has not arrived within the expected delivery period, please check the latest tracking information first.
If the tracking information does not resolve the issue, contact ZNLYRION Customer Support with your order number so we can assist you.
Lost or Missing Packages
If you believe your package has been lost during transit, please contact us with your order number and available tracking information.
We will review the available shipping information and, where appropriate, work with the shipping carrier or fulfillment partner to investigate the shipment.
If tracking shows that a package has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building management, or the local carrier before contacting us.
Damaged Packages
If your order arrives damaged, please contact ZNLYRION Customer Support as soon as reasonably possible.
Please retain the product, packaging, shipping label, and any other relevant materials. We may request photographs or other information reasonably necessary to assess the issue and determine the appropriate resolution.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request if the order has not progressed too far through fulfillment.
Once an order has been shipped, it generally cannot be changed or cancelled. Any return after delivery will be handled according to our Returns & Refunds Policy.
Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact ZNLYRION Customer Support through our Contact Us page.
When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you more efficiently.