Returns & Refunds Policy
At ZNLYRION, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains when products may be returned, how to request a return, who is responsible for return shipping costs, and how refunds are processed.
14-Day Return Policy
You may request a return within 14 days of receiving your order.
To be eligible for a return, the product should generally be in the same condition in which you received it, with its original accessories, components, manuals, and packaging where reasonably applicable.
Products that have been significantly used, modified, damaged after delivery, or returned with missing components may not qualify for a full refund unless the return relates to a product defect or another issue for which ZNLYRION is responsible.
Your statutory consumer rights, where applicable, are not affected by this policy.
How to Request a Return
Before returning any product, please contact ZNLYRION Customer Support through our Contact Us page.
Please provide:
- Your order number
- The email address used to place the order
- The product you wish to return
- The reason for the return
- Photographs or other relevant information if the product is damaged, defective, or incorrect
If your return is approved, we will provide instructions regarding the next steps and, where applicable, the appropriate return destination.
Please do not send a product back without first contacting us and receiving return instructions.
The return address may differ from the address shown on the original shipping package.
Change-of-Mind Returns
If you decide that you no longer want a product, you may request a return within the 14-day return period, subject to the eligibility requirements described in this policy.
For change-of-mind returns, the customer is responsible for the cost of return shipping.
We recommend using a trackable shipping service when returning a product. ZNLYRION cannot be responsible for a customer-arranged return shipment that is lost before reaching the designated return location.
Unless required otherwise by applicable law, the original shipping charge is generally not refundable for a change-of-mind return.
Damaged Products
If your product arrives damaged, please contact us as soon as reasonably possible after discovering the damage.
Please keep the product, original packaging, shipping label, accessories, and other relevant materials while we review the issue.
We may request photographs or other reasonable evidence of the damage.
When we confirm that a product arrived damaged, ZNLYRION will cover the appropriate costs associated with the approved resolution. Depending on the circumstances, the resolution may include a replacement, refund, or return at our expense.
Defective Products
If you believe your product is defective, contact ZNLYRION Customer Support and describe the problem in as much detail as reasonably possible.
For electronic, RC, and FPV products, we may ask you to provide photographs, a short video, troubleshooting information, or other reasonable information to help identify the problem.
If we confirm that the product is defective and the issue is covered under this policy, ZNLYRION will cover the appropriate costs associated with the approved resolution.
Depending on the circumstances and product availability, we may offer a replacement, refund, or another appropriate solution.
Incorrect Products
If you receive a product that is different from the product you ordered, please contact us with your order number and photographs showing the product received.
Once the issue is verified, ZNLYRION will cover the appropriate costs of resolving the error.
We may arrange a replacement, refund, or return depending on the circumstances.
Missing Items or Components
If an item or component that should have been included with your product is missing, contact us and provide your order details.
Please note that orders containing multiple products may sometimes be delivered in separate packages. Check your tracking information before reporting an item as missing.
If a required product or component is confirmed to be missing, we will work with you to provide an appropriate resolution.
Products That May Not Qualify for Return
A return may be refused or a refund may be reduced where permitted by applicable law if a product:
- Was damaged through misuse, accident, improper handling, or unauthorized modification after delivery
- Has significant signs of use unrelated to evaluating the product
- Is returned with important parts, accessories, or components missing
- Is returned outside the applicable return period
- Was not purchased directly from ZNLYRION.com
Certain products may also be subject to additional return restrictions where required for safety, hygiene, legal, or regulatory reasons. Any material product-specific restrictions will be communicated where applicable.
This section does not limit rights that cannot legally be excluded under applicable consumer-protection law.
Return Shipping Costs
For an eligible change-of-mind return, the customer is responsible for return shipping costs.
For a confirmed damaged, defective, or incorrect product, ZNLYRION will cover the appropriate return or resolution costs.
Please contact us before arranging a return for a damaged, defective, or incorrect product so that we can provide the appropriate instructions.
Refunds
Once an approved return has been received and inspected, or once we have otherwise approved a refund without requiring a return, we will notify you of the refund decision.
Approved refunds will generally be issued to the original payment method used for the purchase.
After ZNLYRION processes the refund, it may take additional time for your bank, card issuer, payment provider, or financial institution to make the funds available.
We generally aim to process an approved refund within 5–10 business days, although financial institutions may require additional processing time.
Original Shipping Charges
For change-of-mind returns, the original $4.99 shipping charge is generally non-refundable, unless applicable law requires otherwise.
If a refund results from a confirmed damaged, defective, incorrect, or otherwise improperly fulfilled order, we will determine the appropriate refund of shipping charges as part of the resolution.
Exchanges
If you would like a different product, model, or variation, please contact Customer Support.
Depending on product availability and the circumstances, we may be able to arrange a replacement or may ask you to return the original product and place a new order.
We do not guarantee that a requested replacement product will remain available while a return is being processed.
Order Cancellations
If you need to cancel an order, contact ZNLYRION Customer Support as soon as possible.
We will make reasonable efforts to cancel the order if it has not progressed too far through fulfillment.
Once an order has been shipped, it generally cannot be cancelled. You may instead request an eligible return after receiving the product in accordance with this policy.
Refund Not Received
If we have confirmed that your refund has been processed but you have not yet received it, please first allow sufficient processing time for your bank or payment provider.
If the expected processing period has passed, contact your bank or payment provider.
If you still need assistance after doing so, contact ZNLYRION Customer Support.
Purchases From Other Sellers
This Returns & Refunds Policy applies to products purchased directly through ZNLYRION.com.
If you purchased a ZNLYRION product through another retailer, marketplace, or third-party seller, the return and refund process may be governed by that seller’s policies.
Contact Us
If you have questions about a return, refund, damaged product, defective product, or incorrect order, please contact ZNLYRION Customer Support through our Contact Us page.
When contacting us about an order, please include your order number and the email address used to place the order so we can assist you efficiently.